FAQs
SERVICES
Acceptable file formats: JPEG, PNG, PDF, PSD, AI OR EPS.
ARTWORK
Artwork files must be finalized. The artwork will be printed as is, including size. Assure the artwork is properly sized, colored and edited. Designs needing adjustment post-submission will be subject to our design or editing fees.
Acceptable file formats: JPEG, PNG, PDF, PSD, AI OR EPS.
Platinum Plus, 259 Drum Point Rd STE 8, Brick NJ 08723
BLANKS
Browse our catalog of blanks for your next project. Submit a quote providing us with the Brand Name(s), Style #(s), & Color(s).You are welcome to provide your own blanks. Please provide us with the tracking number. Send to:
Platinum Plus, 259 Drum Point Rd STE 8, Brick NJ 08723
Once quote is approved, we send a payment link to finalize the order.
Quote
Once all information is submitted we will create a quote. All details of the quote must be reviewed and approved by you.
Once quote is approved, we send a payment link to finalize the order.
We accept all major debit
/
credit cards, Apple Pay, & Afterpay installment options.
Payment
Full payment is required upfront before the order process can begin.
We accept all major debit
/
credit cards, Apple Pay, & Afterpay installment options.
Turnaround
The order process starts once payment is submitted and blanks are received. Orders take 5-7 business days to complete.
Pickup orders will receive a notification when ready. Orders can be picked up within our business hours. Monday thru Friday 10AM - 5PM
Shipping / Pick Up
Once your order is completed you will receive a notification. Shipped orders will go out via the service selected during payment. All orders are shipped through UPS, USPS or FedEx.
Pickup orders will receive a notification when ready. Orders can be picked up within our business hours. Monday thru Friday 10AM - 5PM
SHOP
Orders are shipped to the address entered at checkout. Orders that are returned to us due to incorrect address will be reshipped at the cost of the customer. Once the order is shipped, the package is the responsibility of the shipping company.
Shipping
All shop orders are shipped within 1-2 business days. If orders will not be processed within this time, the product description will indicate how long it will take. Please assure you read the product description.
Orders are shipped to the address entered at checkout. Orders that are returned to us due to incorrect address will be reshipped at the cost of the customer. Once the order is shipped, the package is the responsibility of the shipping company.
Refunds & Exchanges
We do not accept refunds or exchanges. Please ensure that the correct size, color or option is selected when checking out.
Payment
We accept all major debit/credit cards, Apple Pay, & Afterpay installment options.